Information

For any request, write to us at contact@matiere-premiere.com or sms at 06 64 14 36 34 we will solve this for you.

SHIPPING

Your order will be shipped to your delivery address.

The following shipping options are available:

 

  • Non-tracked letter (by Post) for the scented blotters shipped worldwide

 

  • France:
    • By courier to Paris inner city – same-day delivery if order placed by noon
    • Standard Colissimo – shipping delay 48 to 72hrs.
    • Express Chronopost – shipping delay 24 hrs.
  • EU countries & the UK:
    • Express Chronopost – average delay 2-3 days-.
  • Europe outside EU-UK:
    • Express shipping – average delay 3-5 days
  • Export (Americas, Russia, Middle East, Asia, Africa…):
    • Express shipping – average delay 3-10 days

 

All packaging used for our online sales is made exclusively from recycled cardboard and is 100% recyclable.

SHIPPING FEES

  • Free shipping worldwide for the scented blotters
  • France:
    • Free delivery by courier to Paris inner city
    • Free delivery by Standard Colissimo
    • Express Chronopost: 6€ shipping fee for orders under 150€, free delivery for orders above 150€

 

  • EU countries & the UK:
    • Express Chronopost: 6€ shipping fee for orders under 150€, free delivery for orders above 150€

 

  • Europe outside EU-UK:
    • Express shipping: 12€ shipping fee for orders under 190€, free delivery for orders above 190€

 

  • Export (Americas, Russia, Middle East, Asia, Africa…):
    • Express shipping: 20€ shipping fee for orders under 300€, free delivery for orders above 300€

 

After each order, you will receive an e-mail with a summary and full information for the online tracking of your delivery.Should you have any special request regarding an urgent or special delivery, please write to contact@matiere-premiere.com or send a DM/whatsapp to +336 64 14 36 34, so that we can find a suitable solution.

RETURN POLICY

You have 14 days of withdrawal from receipt of your package. Articles returned must be un-opened, undamaged and complete.To exercise your right of withdrawal, complete the form. We will then issue a return label from the same carrier as for the shipment of your package. The cost of this label will be deducted from the refund. In case of withdrawal, we will refund the payment received within 14 days, by bank transfer, after receipt and verification of returned products.

SECURE PAYMENT

Matiere Premiere is affiliated with a secure payment system: Stripe.

 

It is subject to a security system type SSL, so all your banking data is protected. We do not save them.

CUSTOMER ACCOUNT

It is possible to create a customer account at any time by visiting this page.

When you place an order on matiere-premiere.com, you can also create an account afterwards and find your order history.

During your next visits to our site, all you need to do is re-enter your e-mail and your password by clicking on “connect”, or by visiting the login page.

FIND MY PREVIOUS ORDERS

You can log in to your customer area at any time and access a list of all your orders. To get your bill, choose the order of your choice, and click on the “download” icon.

CUSTOMER AREA CONNECTION PROBLEM

Write to us at contact@matiere-premiere.com or sms at 06 64 14 36 34 we will solve this for you.

PRE-ORDERS

Some products unavailable and very popular are available for pre-order so you can be sure to get it when the product is back for sale.

 

When your basket includes a pre-order product, the entire cart will be delivered when the last pre-ordered product is available.

MY BANK ACCOUNT HAS BEEN CHARGED BUT I HAVE NOT RECEIVED A CONFIRMATION EMAIL

Write to us at contact@matiere-premiere.com or sms at 06 64 14 36 34 we will solve this for you.