For any request, write to us at firstname.lastname@example.org or sms at 06 64 14 36 34 we will solve this for you.
Your order will be shipped to your delivery address. You can enter a delivery address different from your invoicing address.
The following shipping options are available:
All packaging used for our online sales is made exclusively from recycled cardboard and is 100% recyclable.
After each order, you will receive an e-mail with a summary and full information for the online tracking of your delivery.Should you have any special request regarding an urgent or special delivery, please write to email@example.com or send a DM/whatsapp to +336 64 14 36 34, so that we can find a suitable solution.
You have 14 days of withdrawal from receipt of your package. Articles returned must be un-opened, undamaged and complete.To exercise your right of withdrawal, complete the form. We will then issue a return label from the same carrier as for the shipment of your package. The cost of this label will be deducted from the refund. In case of withdrawal, we will refund the payment received within 14 days, by bank transfer, after receipt and verification of returned products.
Matiere Premiere is affiliated with a secure payment system: Stripe.
It is subject to a security system type SSL, so all your banking data is protected. We do not save them.
It is possible to create a customer account at any time by visiting this page.
When you place an order on matiere-premiere.com, you can also create an account afterwards and find your order history.
During your next visits to our site, all you need to do is re-enter your e-mail and your password by clicking on “connect”, or by visiting the login page.
Some products unavailable and very popular are available for pre-order so you can be sure to get it when the product is back for sale.
When your basket includes a pre-order product, the entire cart will be delivered when the last pre-ordered product is available.