Information

For any request, write to us at contact@matiere-premiere.com or sms at 06 64 14 36 34 we will solve this for you.

LIVRAISON

Tous nos produits sont livrés à domicile. Plusieurs modes de livraison sont proposés :

  • Lettre non suivie pour les envois de touches parfumées.
  • Standard Colissimo en 48h-72h.
  • Express Chronopost en 24h.
  • Coursier – seulement pour Paris Intra-muros, livré dans la journée si commande passée avant 12h, sinon le lendemain.

 

Tous les emballages utilisés pour nos ventes en ligne sont exclusivement fabriqués à partir de carton recyclés et sont 100% recyclables. Ils ne comportent aucun plastique

FRAIS DE PORT

  • Touches parfumées : envoi offert
  • Commande < 80 € : Colissimo forfait 7€ / Chronopost forfait 12€
  • Commande > 80 € : Colissimo offert / Chronopost forfait 7€
  • Coursier Paris Intra-muros :
    • Commande < 80€ : forfait 7€
    • Commande > 80€ : course offerte

 

Après chaque commande un récapitulatif vous est envoyé par email. Il contient toutes les informations relatives au suivi en ligne de l’acheminement de votre commande.

Pour toute demande particulière, livraison urgente ou spéciales écrivez-nous à contact@matiere-premiere.com ou sms au 06 64 14 36 34, nous trouverons une solution adaptée.

RETURN POLICY

You have 14 days of withdrawal from receipt of your package. Articles returned must be un-opened, undamaged and complete.To exercise your right of withdrawal, complete the form. We will then issue a return label from the same carrier as for the shipment of your package. The cost of this label will be deducted from the refund. In case of withdrawal, we will refund the payment received within 14 days, by bank transfer, after receipt and verification of returned products.

SECURE PAYMENT

Matiere Premiere is affiliated with a secure payment system: Stripe.

 

It is subject to a security system type SSL, so all your banking data is protected. We do not save them.

CUSTOMER ACCOUNT

It is possible to create a customer account at any time by visiting this page.

When you place an order on matiere-premiere.com, you can also create an account afterwards and find your order history.

During your next visits to our site, all you need to do is re-enter your e-mail and your password by clicking on “connect”, or by visiting the login page.

FIND MY PREVIOUS ORDERS

You can log in to your customer area at any time and access a list of all your orders. To get your bill, choose the order of your choice, and click on the “download” icon.

CUSTOMER AREA CONNECTION PROBLEM

Write to us at contact@matiere-premiere.com or sms at 06 64 14 36 34 we will solve this for you.

PRE-ORDERS

Some products unavailable and very popular are available for pre-order so you can be sure to get it when the product is back for sale.

 

When your basket includes a pre-order product, the entire cart will be delivered when the last pre-ordered product is available.

MY BANK ACCOUNT HAS BEEN CHARGED BUT I HAVE NOT RECEIVED A CONFIRMATION EMAIL

Write to us at contact@matiere-premiere.com or sms at 06 64 14 36 34 we will solve this for you.